About CT Energy Assistance
For CT families in need of energy assistance, Alliance For Community Empowerment can help obtain necessary energy services for those in need. From furnace repair, gas bill forgiveness plans, and water and sewage bill assistance, we have a comprehensive set of services and a team of expert case workers to fulfill your needs. Wherever you are in Connecticut, Alliance For Community Empowerment can provide our set of services to your family with just one application. For more information on different acceptance centers and resources, please visit the links to the right of the page.
We offer CT Energy Assistance services across Fairfield County in the following towns: Bridgeport, Norwalk, Easton, Westport, Fairfield, Trumbull, Monroe, and Stratford.
Important Dates
- September 1, 2023 – First day to apply for CT Energy Assistance
- November 1, 2023 – First day for fuel deliveries that can be paid by the program
- April 1, 2024 – Deadline for fuel authorizations or deliveries
- May 31, 2024 – Last day that a household can apply to establish its eligibility for benefits
- June 17, 2024 – Last day to submit deliverable fuel bills
HOW TO APPLY:
Beginning September 1, 2023, Alliance will be accepting CT energy assistance applications via phone, walk-in, by appointment, online, and mail-in. Call (203) 384-6904 and follow the prompts, or call (203) 838-8110 in Norwalk. Click below to apply online.
Ordering Fuel
USE OUR 24 HOUR AUTOMATED PHONE LINE
Instructions to order a deliverable fuel (oil, propane, wood) using automated line
1. Call 203-384-6904
2. To request a delivery PRESS 4 when prompted
3. PRESS 1 to use your application number and enter number including zeros as printed on 5 – your approval letter followed by # key OR PRESS 2 to use your Social Security Number and enter nine-digit number followed by # key
4. You will hear details about your last delivery. To schedule a fuel delivery PRESS 1
5. The system will explain that an authorization will be sent to vendor within 24-72 hours. To request a fuel delivery PRESS 1
6. When prompted, enter phone number where you can be reached followed by # key
7. PRESS 1 for burner start up or # key for fuel delivery
8. DO NOT HANG UP until you hear, “Thank you for calling Alliance appointment line”
Delivery orders are processed and authorized to vendors daily (excluding holidays and weekends). Expect delivery 48-72 business hours after vendor is notified of your request.
PRESS TO CHECK:
1 – Appointment
2 – Documents needed for appointment
3 – Status update
4 – Oil
5 – Below Budget worksheet
Click here to learn more about ordering fuel and fuel delivery.
FAQs
Who is eligible for CT energy assistance?
If you are a recipient of DSS benefits, you may be categorically eligible for the CT energy assistance program. Please check below.
CEAP Eligibility for FFY22:
- Households (homeowners and renters) who make direct-to-vendor payments for heat and have a household income under 60% of the state median income ($75,052 for a household of 4);
- Households whose heat is included in their rent;
- US citizens, emancipated minors, and qualified aliens
Households are categorically income eligible if a household member participates in one or more of the following programs:
- Temporary Family Assistance (TFA)
- State Supplemental to the Aged, Blind and Disabled (State Supp)
- Refugee Cash Assistance (RCA)
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
How do I apply for energy assistance?
To schedule an in-person or phone appointment, call (203) 384-6904 x3005 and follow the prompts, or call (203) 838-8110 in Norwalk; or click here to apply online. On Wednesdays, we do not accept walk-ins or in-person appointments.
What do I need to bring to apply for energy assistance?
Proof of 4 weeks of any type of income within the last 3 months, current gas bill, current UI bill, household IDs and SS#s.
How can I lower my gas bill?
Apply for energy assistance, and make sure you enroll in matching payment plan with intake worker to lower monthly payments and reduce your past due balance.
What do I do if my services are off / discontinued?
Make a payment to your utility company of $100.00 and make sure you are enrolled in the hardship program with the utility company so that you are protected during the winter months: November – May.
Why do we have to remove a household member from the household if they no longer live there but he/she is using my address because he/she does not have a physical address they can use?
If an individual is using your address for any other services such as DSS, food stamps, cash assistance, banking, medical insurance, DMV, unemployment or any other institution, it may affect your benefits.