Ordering Fuel

Important Dates

Please be aware of a few important dates pertaining to delivery of fuel:

  • September 2, 2025 – First day to apply for CT Energy Assistance
  • November 3rd, 2025 – Oil Deliverables Start
  • April 1, 2026 – Deadline for fuel authorizations or deliveries
  • May 30, 2026 – Last day a household can apply to establish its eligibility for benefits

Please be advised that our offices are also closed on the following holidays below:

  • New Years Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Good Friday
  • Veteran’s Day (Observed)
  • Thanksgiving Day
  • Christmas Day

Ordering Fuel

USE OUR 24 HOUR AUTOMATED PHONE LINE

Press 4 – To order Oil (not available until November)
• Press 1 – To use your application number, including 0’s, followed by #
• Press 2 – To use the Social Security Number, followed by #
• Press 4 – Request Delivery

Press 1 – Make, Cancel, or Check Appointment
• Please use the Social Security Number, Application #, or Phone #
• DO NOT HANG UP until you hear, “Thank you for calling Alliance appointment line”

Press 2 – List of items to bring to your appointment

Press 3 – Status of Application (not available until November)
• Press 1 – To use the application #
• Press 2 – To use the Social Security Number

Press 5 – To Create a Low Budget Worksheet
• Press 1 – To us your case # (application #)
• Press 2 – To use the Social Security Number

Delivery orders are processed and authorized to vendors daily (excluding holidays and weekends). Expect delivery 48-72 business hours after vendor is notified of your request.

UTILICE NUESTRA LÍNEA TELEFÓNICA AUTOMATIZADA LAS 24 HORAS

Presione 4 – Para pedir Aceite (no disponible hasta Noviembre)
• Presione 1 – Para usar su número de solicitud, incluidos 0, seguido de #
• Presione 2 – Para usar su Número de Seguro Social, seguido de #
• Presione 4 – Solicitar entrega

Presione 1 – Hacer, Cancelar o Verificar cita
• Utilice SSN, Aplicación # o Teléfono #
• NO CUELGUE hasta que escuche: “Gracias por llamar a la línea de citas de Alliance”.

Presione 2 – Lista de elementos para llevar a la cita

Presione 3 – Estado de la Aplicación (no disponible hasta Noviembre)
• Presione 1 – A nosotros aplicación #
• Presione 2 – Para usar Número de Seguro Social

Presione 5 – Crear hoja de cálculo de bajo presupuesto
• Presione 1 – Para nosotros caso # (aplicación #)
• Presione 2 – Para usar Número de Seguro Social

Los pedidos de entrega se procesan y autorizan a los proveedores diariamente (excepto festivos y fines de semana). La entrega se realizará en un plazo de 48 a 72 horas hábiles tras la notificación de su solicitud al proveedor.

Be Prepared

TO PLAN AHEAD, PLEASE BE SURE TO:

When you are expecting a fuel delivery to your residence, please plan using the guidelines outlined below. These reminders pertain to fuel clients of oil, propane, coal, wood, and kerosene.

  • Mark oil fill for oil company
  • Have a clean path leading to the oil tank fill
  • Check oil gauge weekly (or have a friend or relative assist you if necessary)
  • Place order at the ¼ mark

Prepare for bad weather conditions by listening to your local radio stations. Listen to local radio station WICC (600 AM) for weather conditions and office closings.

For more information on the CT Energy Winter Program (CEAP), please visit www.ct.gov/staywarm.

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