Ordering Fuel

Important Dates

Please be aware of a few important dates pertaining to delivery of fuel:

  • September 1, 2023 – First day to apply for CT Energy Assistance
  • November 1, 2023 – First day for fuel deliveries that can be paid by the program
  • April 1, 2024 – Deadline for fuel authorizations or deliveries
  • May 31, 2024 – Last day that a household can apply to establish its eligibility for benefits
  • June 17, 2024 – Last day to submit deliverable fuel bills

Please be advised that our offices are also closed on the following dates below:

  • January 1st – New Years Day
  • January 15th – Martin Luther King Jr. Day
  • February 19st – President’s Day
  • March 29th – Good Friday
  • November 11th – Veteran’s Day (Observed)
  • November 28th & 29th – Thanksgiving Day
  • December 25th – Christmas Day

Ordering Fuel


Instructions to order a deliverable fuel (oil, propane, wood) using automated line

1. Call 203-384-6904

2. To request a delivery PRESS 4 when prompted

3. PRESS 1 to use your application number and enter number including zeros as printed on 5 – your approval letter followed by # key OR PRESS 2 to use your Social Security Number and enter nine-digit number followed by # key

4. You will hear details about your last delivery. To schedule a fuel delivery PRESS 1

5. The system will explain that an authorization will be sent to vendor within 24-72 hours. To request a fuel delivery PRESS 1

6. When prompted, enter phone number where you can be reached followed by # key

7. PRESS 1 for burner start up or # key for fuel delivery

8. DO NOT HANG UP until you hear, “Thank you for calling Alliance appointment line”

Delivery orders are processed and authorized to vendors daily (excluding holidays and weekends). Expect delivery 48-72 business hours after vendor is notified of your request.


1 – Appointment
2 – Documents needed for appointment
3 – Status update
4 – Oil
5 – Below Budget worksheet

Be Prepared


When you are expecting a fuel delivery to your residence, please plan using the guidelines outlined below. These reminders pertain to fuel clients of oil, propane, coal, wood, and kerosene.

  • Mark oil fill for oil company
  • Have a clean path leading to the oil tank fill
  • Check oil gauge weekly (or have a friend or relative assist you if necessary)
  • Place order at the ¼ mark

Prepare for bad weather conditions by listening to your local radio stations. Listen to local radio station WICC (600 AM) for weather conditions and office closings.

For more information on the CT Energy Winter Program (CEAP), please visit www.ct.gov/staywarm.

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